Problem: Managerial Accounting
Tony's Tire and Auto Repair sells new tires at its automotive shops and provides automotive repair services to customers. The management would like to develop a balanced scorecard to assess performance. In a 1 to 2 pages "journal", provide at least three internal business process measures that Tony's Tire and Auto Repair can use on its balanced scorecard.
o Be sure to define and explain the balanced scorecard and its value to management.
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.