Problem
Express the responses collected as percentages in each category (very good, good, etc.). Provide a critical reflection on each department outlining which service aspects and operational factors you should further investigate to help improve customer satisfaction. (For example why have some customers not commented - how could this improved, e.g. by providing incentives; is the survey specific enough to provide feedback for specific areas?) Based on your assessment, mention any adjustments, if required, to existing policies and procedures.