1. Promotional strategies for services, models for measuring service quality, factors influencing handling the factors that are different for services vs. products, differences between nonprofit and profit organizations.
2. Given a loaf of bread, a jar of peanut butter, a jar of jelly, and a knife: flow chart how to make a peanut butter sandwich.
3. Why do we think different groups protested and agitated for various things they believed in? Why now?