1. Productivity can be difficult to improve in the service sector for reasons such as, quality vs quantity and measurement issues. With that said, what can one do to improve productivity?
2. Another issue lies in the fact that service output is generally not homogeneous and must be customized to fit each consumer’s needs. What steps can you take to make this homogeneous?
3. What regulatory agencies or organizations govern HMO's? Describe the different aspects of their governance.