1. IBM’s former chief executive officer states that the company’s 40,000-strong sales force serves as “our face to the client.” This is most likely because
a) salespeople perform most of the transactional functions in a business.
b) salespeople are the order takers in a business.
c) salespeople are usually people-oriented people.
d) salespeople are the company in a consumer’s eyes.
e) a sales orientation is essential in modern businesses
2. Production smoothing complies with
a. less than the master production scheduling module
b. periodic production quota
c. lead times
d. flow times