Assignment task: The process of examining the various steps/activities involved in producing and distributing higher-quality goods/services is known as quality management. The goal of quality management is to help businesses consistently satisfy customer demands.
QUESTION 1: Select a food product of your choice, then evaluate it for its qualities and distinguishing aspects. Provide your case for your analysis by citing pertinent examples to enhance your response.
QUESTION 2: You work for ESKOM in South Africa as a manager. Critically discuss the action that managers must take when their organisation experiences failure. Use relevant examples to support your answer.