Question: Process Management
Process Management is about continuous improvement. Discuss similarities and differences between the Deming Cycle Methodology and the Kaizen approach to process improvement.
Please use the requested reference below.
Reference
Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th ed.). Mason, OH: South-Western Cengage.
Chapter 5: Focusing on Customers
Chapter 7: Process Management