Problem: Mr. Vandergus has just recently been admitted to s long-term care facility. Joel, the support worker, is assisting Mr. Vandergus with PM care and has just assisted him into bed. Mr. Vandergus keeps talking about leaving his home. Which of the following actions by Joel best reflects the use of active listening to form a trusting relationship with the resident? Joel ensures the curtains are drawn around the bed. • Joel stands close to the bedside while talking. • Joel talks about last night's hockey game to build trust. Joel pays close attention to Mr. Vandergus's verbal as well as nonverbal communication, thus encouraging Mr. Vandergus to share how he is feeling and any concerns he has.