Assignment Task:
Managing Conflict Techniques: Listen to and acknowledge the other person's point of view. Use assertive communication. Focus not just on what you say but how you say it. Acknowledge the other person's feelings. Watch your body posture. Accept valid criticism. Focus on the problem at hand, Take a team approach at hand by engaging in mutual problem-solving. Agree to disagree. Agree to discuss this at a later time.
Chapter 2 of your book covered psychological health. It seems that in today's society many people are intolerant to other people's personal views and beliefs, when different from their own. This can generate feelings of anger and resentment towards one another and unfortunately can often escalate into acts of irrational behavior and even committing acts of violence towards others.
For this discussion: List the techniques for effectively managing conflict that were listed in Chapter 2. For each technique, please give an example of a display of physical or verbal aggression/confrontation that occurred and an example of effective communication/conflict de-escalation/resolution. You may obtain sources from either personal experience, the internet, or TV that has occurred in recent times. For each of the steps of conflict resolution, make sure to elaborate on what you perceive was done poorly and what was done well in the interaction. You can also upload links and files containing examples of either good or bad behaviors from your sources of content as able.