Problem:
The numbers that were generated on the "Get sets" link were 3, 7, 11, 13, and 18. There is no mode because none of the numbers repeat themselves. The mean is 10.4 and the median is 11. If these were truly patient satisfaction scores on a score of 1-20 this would be a very concerning. Patient satisfaction is extremely important in health care. Not only does patient satisfaction help us determine the level of care we are providing, it also drives funding from government insurances when you consider HCAHPS scores. "One of the metrics used to evaluate patient experiences in recent years is patient satisfaction with hospital care. It has become one critical quality indicator that hospitals must monitor and publicly report" (Jun, 2020).