Problem regarding the improvements in customer service


Assignment task:

Summarize the following text: Age-wise, 37.9% of respondents are between the ages of 18 and 19, according to the demographics. The percentage of respondents who are students in higher education is 23.3%. Among those who participated in the survey, 7.4% of them stated that they did not have any income. The majority of the food delivery platforms that are listed have a preference for Uber Eats, which accounts for 63.3% of the total, followed by DoorDash, which accounts for 46.7%, and Grubhub, which accounts for 23.3%. Furthermore, twenty percent of those who participated in the survey do not make use of any of the platforms that were named. The most prevalent frequency of usage is occasional use, which accounts for 56.7% of all users, whereas 36.7% of users use these services seldom or never at all. The remaining responders will participate on a weekly basis or more. Convenience, which accounts for 70 percent of the usage of food delivery, and time restrictions, which account for 36.7% of the usage, are the key factors. The pricing and the discounts offered by a meal delivery service are the most important factors that seventy percent of respondents take into consideration when making their decision. On top of that, respondents make regular use of promotions, with 23.3% of them claiming that they do so "always" and 33.3% saying that they do it "often." There is a perception that the cost of delivery is relevant, with fifty percent of respondents considering it to be the most important element. A total of fifty percent of respondents occasionally take into consideration recommendations from friends and family, while thirty-six point seven percent of respondents believe that internet customer evaluations have an effect on their awareness. Additional insights: 46.7% of respondents believe that the diversity of restaurants is significant, whereas 43.3% of respondents do not place any importance on the availability of dietary modification choices. Seventy-three percent of respondents believe that the expected delivery time is extremely important. The factors that contribute the most to favorable experiences include being delivered in a timely and correct manner, having high-quality food, and having an interface that is easy to use. In terms of areas that may be improved, 66.67 percent of respondents want to see a reduction in the amount of money charged for delivery. There is a demand among fifty percent of responders for faster delivery timeframes. In addition, 33.3% of respondents answered that they would want to have more restaurant alternatives, and 23.3% stated that they would like to see improvements in customer service.

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