Problem:
Mr. Smith is a 75-year-old man with diabetes and moderate dementia. Staff are often overheard saying he is both difficult and demanding and they tend to ignore him when he yells out. On several occasions this week he was incontinent while sitting in the hallway because staff did not toilet him. Staff were overheard today calling him derogatory names. The repeated instances of abuse and neglect show the DNS failed to do all except which of the following? Implement a process staff are expected to follow to report any suspicion of abuse or neglect immediately. Conduct observations of care to monitor for instances of abuse and neglect. Oversee and ensure care is provided that meets the residents' individualized needs. Be proactive and lead efforts to prevent abuse and neglect