Problem:
Strategy is a blend of art and science. Barnes and Nobles is returning to a previous business model were forced out of business when the big-box retailers entered the market. Now, the big-box retailer is facing its own extinction from even a larger, digital bookseller -Amazon...
Barnes and Noble's strategy is to replicate what proved an unsuccessful strategy in the past. This strategy may be the correct approach. However, the fundamental problem that faces Barnes and Noble is how to make this strategy work.
From Salesforce dot com, LLC (CRM) perspective, describe the actions necessary for successful strategic implementation using the framework of efficiency, quality, innovation, and customer responsiveness.