Problem on resolving technical issues under guidance


Assignment task:

(From earlier in the case: Vivian Grey, Technical Support Analyst, who joined a year ago, is doing great resolving technical issues under your guidance. She was recruited from Indiana University, with a major in Computer Information Systems. She shows promise in resolving technical issues, although she acts nervous when interacting with managers.) When you exit from Maria's office, Vivian pops out of her cubicle to catch you in the hall. She says, "I overheard you talking with Maria about the conference. I just wanted you to know that I'd be happy to take over for you while you are gone!" You suggest that she step into your office and then close the door. You ask her why she is interested in running the department. She says "Oh it would be such a good opportunity to get visibility! I'm ready for the challenge." What should you be thinking about? (Pick the best 3 answers.) Group of answer choices Why not try out Vivian and see how it goes? At least she is willing. How would the other employees feel if I left Vivian in charge? What is the risk to Vivian's reputation and career at the bank if she messes up

 

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