Assignment task:
ABC Manufacturing is a medium-sized company specializing in the production of automotive components. To enhance its product quality, customer satisfaction, and overall performance, ABC Manufacturing decided to implement ISO 9001:2015.
ABC Manufacturing faced several challenges:
Inconsistent Product Quality: Quality issues occasionally led to customer complaints and increased rejection rates.
Lack of Process Visibility: The organization lacked a clear view of how well its processes were performing and conforming to quality standards.
Continuous Improvement: There was a need to establish a culture of continual improvement to stay competitive and meet evolving customer requirements.
Discuss five (5) implementations of clause 9 in ISO 9001 (internal audits and performance evaluation) in this situation.