Problem on emotions during the interpersonal transactions


Question: Daisy works in customer relations for a large airline company. Her job involves interacting with customers, many of whom are typically irate at canceled bookings or delayed flights. However, Daisy has trained herself to organizationally desired emotions during these interpersonal transactions (irrespective of her true emotions). Daisy's behavior is known as Question options: emotional labor negative affect emotional intelligence deviant behavior

 

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Other Management: Problem on emotions during the interpersonal transactions
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