Problem: Paulo's Ice Cream Shop has two employees currently besides Paulo. Paulo does all the orders for inventory, does all the financial duties, does two shifts over the weekend, and works all other days of the week 9 a.m.-8 p.m. He is burning out.
Address the "what" of the implementation plan from your text (i.e., one of the four parts of a change implementation plan) you would make for Paulo as his able consultant.
Discuss the goal, the design activities, job descriptions, any staff changes, and action items needed.