Problem: During your shift as an administrative healthcare professional, a person calls to confirm an appointment date and time. When you access the patient information, a note appears indicating that the patient has requested that no information (personal or medical) be provided to anyone but the patient. Which of the actions below would be an appropriate next step in this scenario? Need Assignment Help? a. Inform the caller that you cannot provide that information right now because your computer is not working properly. b. Ask the caller to refer to the appointment reminder card that was provided when the appointment was booked. c. Confirm the caller is the patient by asking him or her to confirm the name spelling, address, date of birth and healthcare insurance number. d. Tell the caller you don't have a patient by that name.