A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information |
100,100 |
Customer service training |
400,400 |
Discounting room rates due to poor customer service |
300,300 |
Correcting charges to customer invoices |
200,200 |
Total |
$1,001,000 |
Sales are $7,700,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.