Quality of products and services has an organization-wide impact, and should be a significant consideration for operations management professionals. Six Sigma enables companies to reduce defects and improve overall performance.
Select two of this week's readings and describe your key takeaways.
Reading from given case studies:
Case study:1
Developing a Policies and Procedures Manual for a Consumer Lending Department: A Design for Six Sigma Case Study
References:
Brett W. Riley, University of Houston
Jamison V. Kovach, University of Houston
Lila Carden, University of Houston
Case study:2
Using Lean Six Sigma to Improve Hospital Based, OutpatientImaging Satisfaction
References:
Angelic P. McDonald, MSRS, CRA, RTand Randy Kirk, MA
Case study:3
IdeasTheWelchWay by jack and suzy welch
Summarize how and where a DMAIC and/or DMADV project has been applied, or could be applied, in your organization. Or summarize how you would apply (or have applied) DMAIC and/or DMADV projects in your chosen course project.
OE outline is one doc and the answers to above is separate doc. A paragraph for the answers are fine.
Your outline should:
1. Name and describe the organization or company, and its associated industry (if confidential,
describe the organization such as "a medical device manufacturer").
2. List the key operations and processes in your organization that you plan to describe, document,
and analyze in detail (just the list - no process maps)