Assignment: Maintaining Long-Term Professional Relationships
One of the most important aspects of negotiating with someone or a business that you have a long-term and ongoing relationship with is maintaining that relationship post-negotiation. Consider the following negotiation:
You are the account manager for a supplier of computer chips. You have a long-term relationship with a manufacturing firm you provide with computer chips for its product. There have never been any previous issues and you and the company, ABC Manufacturing, have had a great relationship. However, with the last shipment, there were defects in 25 percent of the chips. You need to discuss this issue with your customer and determine the best solution. Your main concern is not ruining the relationship, but the defects are costly for you and the customer.
Based on this scenario, brainstorm your answers for the following areas:
i. Goals
ii. Trades
iii. Alternatives
iv. Relationship
v. Expected outcome
vi. Consequences of winning or losing
vii. Power
viii. Possible solutions
After completing the eight areas, prepare a letter to the company's president. Consider the elements above in the letter. Your letter should contain the following:
i. Current issue
ii. Your suggestion to solving this issue
iii. The outcome you would like to see
iv. Timeframe
v. Suggested alternatives and solutions
Format your assignment according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.