Prepare a customer service letter


Task: Prepare a letter in the appropriate format for your choice of the scenarios below.

Problem 1. You are the owner of a small neighborhood business. You have received requests for donations of gift certificates from both the Police and Fire Departments. You can only afford to donate the cost of one. Make a decision of which organization you would provide with a gift certificate and compose a letter to both to inform them of your decision and why.

Problem 2. You are the Customer Service Manager at your company. Please respond to a customer who has written to you with a complaint about low quality goods that they purchased from your web site.

Problem 3. Write a letter of recommendation for one of your employees to accompany an application for law school.

Problem 4. Your company is supporting Make a Wish Foundation. Write a letter encouraging your suppliers and clients to make donations for and event that your company is hosting as a fund raiser.

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