Describe a situation in which you or someone you know had difficulty with oral communication in the workplace or in an interpersonal situation.
• Explain why you or the other person had difficulty communicating in the situation.
• Provide 3 guidelines that you recommend for effective oral communication, whether face-to-face with another person or over the phone.
? Explain your reasoning for providing the 3 guidelines you offer.
• What are 3 effective things you find useful when preparing to give an oral speech or presentation?
? Explain why you find these useful.