Please choose an organization with which you do business or


Please choose an organization with which you do business or are familiar, or a hypothetical one that you can imagine well enough to describe its rewards system. Briefly describe and critique your organization’s reward system, as to how innovators of best practices are rewarded in your organization and how the rewards relate to the revenue generated or cost saved by the best practice over time. If they don’t relate, why not? How could the system be improved so as not to exploit the innovators of best practices? [The term “exploitation” has been rigorously defined by the management scientist Russell Ackoff. Informally and roughly, it can be viewed as an imbalance of value in an exchange or series of exchanges.]

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Operation Management: Please choose an organization with which you do business or
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