Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%.
![2310_Fig 09.jpg](https://secure.tutorsglobe.com/CMSImages/2310_Fig%2009.jpg)
a) What is the normal time?
b) What is the standard time?