Question: This course explored many perspectives of Influencing Customer Decisions as a process with particular emphasis on relationship building, planning and delivery of value presentations, and trust-building techniques. Directions: Think back over the course and assignments. Please answer the following four questions. The deliverable to be uploaded into Canvas: In your own words, describe why having the skills to influence as a communication tool is important for us in the modern workplace. Discuss two important skills anywhere in the sales dialogue that adds value to the consumer. Provide an example for each. How can you see yourself using the knowledge from this class today or in the near future with your job? Explain. Final remarks: Anything else you would like to share.