Question: Select one of the following statements that is an INACCURATE perspective or example of customer engagement. Question options: Retailers who seek customer engagement enter into a genuine conversation where customers want to communicate, not where companies want to sell. Retailers seeking customer engagement may make use of social media as one component of building initial connections into customer relationships. Customer engagement learns from individual customers, recognizes him or her at the next interaction, picks up where the last conversation left off. Customer engagement requires that a retailer enter into two-way communication with each customer. Retailers who engage with customers tell their customers how they can save more such as by providing them with timely information on upcoming sales and events.