1. Performance measures : covering its objectives, typical measurement , quality costs, and the baldrige classification measurement. give specific examples of five quality measures explaining its value and applied settings?
2. Penchmarking : covering its definition why it used advantages and disadvantages . process and types?
3. Continuous process lmprovement : covering its definition, objectives , methodology, and strategies. include in your answer a review of the common improvement models of kaizen , quality circles and six sigma?
4. What is your understanding of Quality and performace Management ? can you implement it in your organization specifically, an in saudi organization in general? what are the benefits and difficulties?