People's passions matter in real-life deal making and dispute resolution. We need to understand, channel, and learn from our emotions in order to adapt to the situation at hand and engage others successfully. That means you need to be emotionally prepared to negotiate-even when you expect the process to go smoothly. How the knowledge of negotiating with emotions might impact our influence/persuasion/negotiation style; where do we draw the line? Be expressive, but respectful in your views.