Problem:
Respond to this classmate. If a patient in the waiting room hears the office manager and receptionist joking about another patient, it could seem unprofessional and rude. Patients expect their information to be kept private, so hearing this might make them feel uneasy. They may worry that they will also be talked about after they leave, which can make them lose trust in the staff. Since healthcare involves personal and sensitive information, patients count on privacy. This kind of behavior can hurt the office's reputation and lead to negative reviews. Keeping a respectful and professional environment is important to make patients feel valued and well cared for.