2 nurses failed to show up for work without calling
Patients have been waiting in excess of one hour and are rather vocal about their dissatisfaction
Patient files are not properly stored; stacks are strewn throughout the office with identifying patient information exposed
Your front desk assistant is texting while checking-in patients and allowing the office phones to go unanswered
A patient approaches you about your practice's "Patient Rights" policies, information, to which you discover, has never been created.
Reports are left on your desk by the previous manager, marked "URGENT." You picked them up and notice that they are the financial reports for the past 3 quarters
What do you do? What ethical issues are present? What are the top priorities in your assessment?