Write a product recall letter.
You have received two reports that users of your ten-stitch portable sewing machine, Sew-Now, have been injured when the needle broke off while sewing. One person was sewing lined denim, and the other was sewing drapery fabric-neither of which should have been used on this small machine. Fortunately, neither injury was serious. Although your firm accepts no responsibility for these injuries, you decide to recall all Sew-Now machines to have a stronger needle installed.
Owners should take their machines to the store where they purchased them. These stores have been notified and already have a supply of the replacement needles. The needle can be replaced while the customer waits. Alternatively, users can ship their machines to you prepaid. Other than shipping, there is no cost to the user.
Prepare a letter that will go out to the 1,750 Sew-Now purchasers. Customers can call your toll-free number if they have questions.