Create a 1000 words
o Conflict Management Strategy
Strategies to deal with conflict
Overall conflict management process
Conflict mediation process if conflict cannot be resolved internally
• Strategies for dealing with conflict include the following:
o Confronting
o Compromising
o Smoothing
o Forcing
o Avoidance
o Collaboration
•Conflict process might include these steps:
o Analyze the conflict (perhaps even with a fishbone technique).
o Determine the strategy that will be employed.
o Negotiate before, during, and after.
o Reach a consensus.
o Commit to carry out the solution.
o Analyze through lessons learned after conflict is resolved.
•The mediation process could include the following:
o Go through the normal conflict process first.
o If this does not work, then you should bring in a trained or certified mediator.
o This mediator will use facilitation until conflict is resolved.
o It is important that the mediator can stay neutral and unbiased.
o Building trust throughout the mediation process is important.