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Over the next 4 years patient satisfaction rates will go up

One of the strategic objectives created is: Over the next 4 years, patient satisfaction rates will go up from 77.5% to 85.7%, making them comparable to other local hospitals. This strategic objective contains which of the following criteria?

Measurable
Specific
State a time period it should be reached
Identify those responsible for obtaining the objective
A,B and C

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Operation Management: Over the next 4 years patient satisfaction rates will go up

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