Question: In the technology company you are working at, recurring software bugs have led to customer dissatisfaction and increased support requests. Recognizing the need for improvement, your company decides to implement Total Quality Management (TQM). The goal is to enhance product quality and customer satisfaction through strategic TOM implementation.
(a) Outline the flow of TOM implementation in your technology company.
(b) Discuss specific training programmes for software development, quality assurance, and customer support teams.
(c) Produce a Gantt chart illustrating the timeline and milestones for TOM implementation phases for the company