otrs customisation using perl mysql, Application Programming

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otrs customisation using perl mysql

OTRS Customisation using Perl, MySQL Programming

OTRS is a perl based open source issue ticket management solution. Default performance features 'note-internal' that is visible to admins and agents however not visible to customer.

I wish to adjust this behaviour as a result that 'note-internal' becomes visible to the customer IF and ONLY if there is a time-accounting record attached to that article. 'note-internal' must remain hidden from customer when there is no time accounting record.

I require following Skills Linux, Perl, MySQL Programming, debian

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