Organizing a union to represent the customer service agents


Question: Some managers at Farmington Heating and Cooling hear that some employees are talking about organizing a union to represent the customer service agents, who are at the core of the company's operations. The managers are concerned and ask Sharon, the HR manager, what they can do to make a union less likely. Which statement would be best for Sharon to include in her advice? Multiple Choice Threaten to fire anyone who stirs up trouble among the customer service agents. Be responsive to employees' problems and treat them all with respect. Ask a friendly worker to keep an ear out and report what the organizers are saying. Meet one-on-one with each employee to find out each one's attitudes toward unions. Direct employees to show their supervisors any pro-union petitions they see being circulated.

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Other Management: Organizing a union to represent the customer service agents
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