Response to the following MCQ'S:
1.__refers to the tendency of people in groups to suppress contrary opinions.
Point-counterpoint
Groupthink
Devil's advocacy
Escalating commitment
Brainstorming
2. The ____ is the individual who is assigned the role of challenging assumptions made by the group.
group gadfly
multiple advocate
devil's advocate
brainstormer
inferior member
3. Managers are often referred to as
decision makers.
peace makers.
conflict creators.
unnecessary layer of employees.
profit suppressor.
4. Which of the following is the process of forming alliances among managers during the decision making process?
Networking
Socializing
Coalition building
Satisficing
Passing the buck
5. Which style is used by people who prefer simple, clear-cut solutions to problems?
Behavioral
Conceptual
Directive
Analytical
Classical
6. Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?
Multitasking
Lines of authority
Work specialization
Autonomy
Team structure
7. Which of the following refers to the deployment of organizational resources to achieve strategic goals?
Planning
Controlling
Organizing
Leading
Strategic management
8. Which of the following is the basis for grouping positions into departments and departments into the total organization?
Departmentalization
Centralization
Decentralization
Formalization
Specialization
9. ____ are brought together as a formal department in the organization.
Cross-functional teams
Permanent teams
Formal teams
Ad-hoc teams
Task teams
10. Organization structure is defined as the
visual representation of the organization.
framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.
division of labor.
unbroken line of authority that links all individuals in the organization.
11. What is force field analysis?
The analysis of the forces that drive customers to a certain organization
The analysis of the forces that drive the organization of a company
The process of determining which forces drive and which resist a proposed change
The process by which an organization forces changes to occur
12. The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as
exploration
cooperation
entrepreneurship
idea incubator
horizontal linkage
13.Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.
cultural changes
force field analysis
organizational productivity
organizational decline/revitalization
14. Creative organizations
are characterized by an unusually high number of routine jobs.
are loosely structured.
have little ambiguity.
have too many layers of management.
use a centralized decision making approach.
15. Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin
to gather more data.
to implement change.
to perceive a need for change.
to change the reward system.
16. ____ is the first step in attracting an effective work force.
Selecting the candidate
Choosing recruiting sources
Applying the matching model
Human resource planning
Initiating change
17. Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
Employment test
An assessment center
An application form
An affirmative action form
A Privacy form
18. ____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.
Selection
Recruiting
Training
Developing
Planning
19. Which of these may include intelligence tests, aptitude and ability test, and personality inventories?
Assessment tests
Probability exams
Employment tests
Development tests
Culture exams
20. Which of the following means using computers and telecommunications equipment to do work without going to an office?
Telecommuting
Social Loafing
New social contract
Outsourcing
Realistic Job Preview
21. ____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.
Revelation
Exposure
Publicity
Innovative breakdown
Cultural barrier breakdown
22. The ability to interact effectively with people of different cultures refers to:
Ethnocentrism
Ethnorelativism
Pluralism
Stereotyping
Cultural competence
23. A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)
primary culture.
preferred culture.
dominating culture.
monoculture.
pluralism.
24. Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
Globalization training
Human resource training
Cultural training
Diversity training
Empathy training
25. __ is the belief that groups are inherently equal.
Ethnorelativism
Ethnocentrism
Pluralism
Geocentricism
Monoculture
Part:2
1. Managers are considered as having ____ style, when they like to consider complex solutions based on as much data as they can gather.
behavioral
conceptual
directive
analytical
classical
2. People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
classical
analytic
logical
behavioral
conceptual
3. The ____ step in the decision making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action.
recognition
analysis
evaluation
implementation
feedback
4. The ____ is the individual who is assigned the role of challenging assumptions made by the group.
group gadfly
multiple advocate
devil's advocate
brainstormer
inferior member
5. ____ decisions are associated with decision rules.
Nonprogrammed
Unique
Programmed
Ill-structured
Novel
6. The formal and legitimate right of a manager to make decisions is
delegation.
responsibility.
authority.
span of management.
leadership.
7. Which department performs tasks that reflect the organization's primary goals and mission?
Line
Staff
Primary
Functional
Strategic planning
8. Which of the following refers to the number of employees reporting to a supervisor?
The line of authority
The span of management
The chain of command
The management chain
Delegation
9. Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?
Reengineering
Layoffs
Downsizing
A temporary committee
An ad hoc committe
10. In the ________ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.
virtual network
matrix
functional
divisional
geographic
11. Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin
to gather more data.
to implement change.
to perceive a need for change.
to change the reward system.
12. ____ uses formal bargaining to win acceptance and approval of a desired change.
Education
Participation
Coercion
Negotiation
Top management support
13. Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.
cultural changes
force field analysis
organizational productivity
organizational decline/revitalization
14. ____ refers to a change in the attitudes and behaviors of a few employees in the organization.
Organization change
Organization development
People change
Culture change
Artifact change
15. _________ is the lack of information about future events.
Uncertainty
Risk
Worry
Stress
Change resistance
16. An example of ____ is when current employees are given preference when a position opens in their organization.
discrimination
internal recruiting
nepotism
external recruiting
cannibalizing
17. ____ provide more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities.
Promotions
Appraisals
Evaluations
Endorsements
Coaching
18. Which legal act establishes mandatory safety and health standards in organizations?
Occupational Safety and Health Act
Consolidated Omnibus Budget Reconciliation Act
Family and Medical Leave Act
Americans with Disabilities Act
Civil Rights Act
19. Which of these may include intelligence tests, aptitude and ability test, and personality inventories?
Assessment tests
Probability exams
Employment tests
Development tests
Culture exams
20. With ____, compensation is linked to the specific tasks that an employee performs.
skill-based pay
incentive pay
job-based pay
salary
competency-based pay
21. Which is the highest level of sexual harassment?
Generalized
Inappropriate/offensive
Sexual crimes
Solicitation with promise of reward
Coercion with threat of punishment
22. A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)
primary culture.
preferred culture.
dominating culture.
monoculture.
pluralism.
23. ____ serves as invisible barriers to important lateral movement within the organization.
Barriers to entry
Affirmative action
Equal opportunity
The glass wall
The glass ceiling
24. ____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
Label
Prejudice
Typecast
Discrimination
Stereotype
25. Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
Globalization training
Human resource training
Cultural training
Diversity training
Empathy training