1) Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
• MRP (Material Requirements Plan)
• ERP (Enterprise Resource Planning)
• MPS (Master Production Schedule)
• WBS (Work Breakdown Structure)
2) There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
• Trust
• Teamwork
• Task
• Time
3) The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
• Economies of shape
• Economies of size
• Economies of scale
• Economies of scope
4) Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
• Statistical tools
• Decision trees
• Work sampling
• Gap analysis
5) Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
• The service package has the same legal protection available to manufactured goods.
• Manufacturing is far more capital intensive than services.
• The service process and service product can be developed independently.
• The service package is the major output of the development process.