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Organization follow to implement a tqm program

I need around 200 words per question with at least one reference per question.

Question 1. What are the steps that an organization must follow to implement a TQM program? What is the role of top management and middle management in each of these steps?

Question 2. Applying your knowledge of TQM, what are the most important things that management can do to create a quality culture?

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Project Management: Organization follow to implement a tqm program

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Project Management: Organization follow to implement a tqm program

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