Organization determining customer requirements


Question: I have to choose an organization, and answer the following questions

A. How does your organization determine customer requirements?

B. How are your organization's core competencies tied to its strategic goals?

C. What are the strengths and weaknesses of the quality function deployment approach?

D. What is your organization's process for developing the specifications for a new product or service?

E. How does your organization deal with requests for customized products or services?

F. What are the implications of building quality into a product or service rather than inspecting it in? Why?

G. What type of quality problem or analysis tool does your organization use?

I have to write between 800 and 1000 words!

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Strategic Management: Organization determining customer requirements
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