Ops 909 total quality management - compare the processes


Assessment - Project

- Select one of the supermarket stores (Woolworths, Coles or IGA) and compare the processes carried out at the staffed checkouts versus the processes carried out at the self-service checkouts

- Collect data, e.g., throughput time, number of items, other data?

(Note: Several students may collect data together. In such cases each student must be acknowledged on the cover page of the Assessment submission. However, the literature research, preparation of process maps and control charts and discussion must be carried out individually)

- Map the processes and prepare control charts

- Make suggestions for alternate or improved processes and justify your suggestions

Students must not make contact with the organisation or its staff during this work and they must not interrupt the operation in any way. If you do approach anyone from the organisation it will be referred to the PIO for student misconduct and depending on the results of their investigation it could result in a 0 mark being awarded.

Attachment:- Book.rar

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Dissertation: Ops 909 total quality management - compare the processes
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