Assignment:
What recommendation would you suggest for an urgent care facility if you receive a marked decreased in the returning customers.
Using these issues can you make recommendation:
- A service delivery gap analysis and how to create customer value at the urgent care facility.
- The role the frontline personnel and their role in high quality service.
- Specific suggestions on how to improve the total patient experience at the urgent care facility.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format.