1. Operating plans and policies would be appropriate information for a ________.
a. First line manager
b. VP
c. President
d. Middle manager
2. Information appropriateness has to do with how ________ information is.
a. well-organized
b. relevant
c. timely
d. accurate
3. Units of measure for janitorial performance should be dollars of profit for the organization in a given quarter.
True or False
4. The systematic effort to compare performance to predetermined standards in order to determine whether performance is in line with those standards, or needs to be corrected, is:
a. planning
b. organizing
c. leading
d. controlling
5. After you compare measurement to a standard, you need to modify the performance level to be in line with the standard.
True or False