a. the value of observed data and experimentation is emphasized in Demings PDCA cycle. true or false ?
b. avoidance of slogans and targets is advocated by Deming's 14 points. true or false?
c. one of Demings 14 points recommends getting rid of numerical quotes. true or false ?
d. the transformation of Deming management is not just the managers job, but everyone's job. true or false?