T. F. One of Deming’s 14 points is to cease mass inspection.
T. F. Traditional purchasing is characterized by loose product specifications; the buyer relies more on performance specifications than on product design.
T. F. The Baldrige criterion assigned the greatest number of points is Leadership.
T. F. The Baldrige criterion that asks firms to explain their methods of performance measurement is the Information and Analysis category.
T. F. The power of expertise is derived from the power to punish a follower for not following organizational rules or guidelines.