Question 1:
a) Explain the main purpose of an office.
b) Describe the necessary differences between the office function and the clerical function.
Question 2:
a) With the help of a diagram, describe the procedure for stock control.
b) Explain:
- How physical receipts into stock are recorded.
- How such receipts are passed for payment.
Question 3:
a) Describe the main benefits of using a franking machine for outgoing mail.
b) Explain two other services that Royal Mail gives for posting mail.
Question 4: Explain the main uses and benefits of the following software packages for any office in an organization:
a) Spreadsheets
b) Word processing
c) E-mail
d) Desktop publishing
Question 5:
a) Illustrate the six main elements of how to plan work in an office.
b) Describe the usefulness of suitable computer software when planning and scheduling work.
Question 6: Describe the most suitable means of communication for the given:
a) Formal communication internally.
b) Formal communication externally.
c) Placing an urgent order.
d) Booking a flight to Australia.
Question 7: Give brief explanations of the given:
a) Laptop
b) Local area network
c) Tablet
d) Intranet
e) Internet
Question 8: You work in the Sales Department of a big organization and there is to be a meeting for the regional managers later this month. You are to make the essential arrangements for this meeting. Explain:
a) How you would organize such a meeting.
b) How you would advise all staff involved.
c) How you would arrange any support services.