Question 1: Of the following characteristics, which one least applies to bureaucracies?
A. A specialized division of labor
B. Personal attention and individualism
C. Written rules
D. Written communications and records
Question 2: In bureaucracies, __________ refers to rules and procedures that defy all logic.
A. red tape
B. goal displacement
C. alienation
D. bureaucratic ritualism
Question 3: Becky has placed pictures of her two children, the family dog, and her summer vacation on the walls of her work cubicle. By doing so, what is Becky trying to accomplish?
A. She is trying to impress management by being family-oriented.
B. She is taking steps to resist alienation.
C. She is making an effort to conform to the dominant value system.
D. She is exploring the hidden curriculum of the corporate culture.
Question 4: What name does the author use for cameras employed by supervisors to transmit facial expressions and other behavior of employees as they work in their cubicles?
A. Super snooper sentries
B. Teenie-weenie tattletales
C. Little brothers
D. Corporate spies