Case Study: After working on the surgical unit for one year, Chelsey Smith wants to apply for a leadership position on the evening shift. She is to work with a team of two licensed practical nurses and two health care aides. The unit supervisor is a registered nurse. Chelsey observes a heated argument between two health care aides. What is the best action Chelsey could take to diffuse the situation? O a. Stop, think, listen and communicate O b. Firmly tell the HA's their behaviour is inappropriate. O c. Review the situation and background, assess the seriousness of the situation, offer recommendations O d. Reassign the CA's to different teams