Question 1:
(a) What is an attitude?
(b) In what circumstances do attitudes determine behaviours at work?
Question 2:
Understanding personalities in the workplace is an important responsibility for the counsellors. Describe the EIGHT basic aspects of personality.
Question 3:
Illustrate the term ‘job description’ and its significance in the work place.
Question 4:
The objective of a grievance interview in the work setting is to enable a person to air a complaint, to discover the causes of dissatisfaction and, where possible, to remove them. Discuss and explain what preparation, skills and follow-up a counsellor must have with the grievance.